keraTerms of Use

These terms set out the conditions under which we at kera operate our platform and the rights and responsibilities of users who access our services. When you open an account with kera, you agree to these terms. We enforce them consistently across all jurisdictions where our services are available, and we expect all users to review and understand them before joining.

Our kera platform operates across multiple game categories — football sportsbook (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables (blackjack, baccarat, roulette, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Payment methods include DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers to mobile banking, local payment, online payment, and e-wallet. Our terms apply uniformly across all categories and payment types.

This document explains our account policies, deposit and withdrawal procedures, bonus terms, dispute resolution, and jurisdictional restrictions. By using kera, you acknowledge that you have read and accepted these terms.

Account opening and eligibility on kera

To open an account with kera, you must provide a valid email address, phone number, and a secure password. You must also submit identity verification documents — a national ID or passport, proof of address, and a selfie with your ID. We at kera review all documents and typically complete verification within one business day. Our verification process ensures that your account is legitimate and that you meet all eligibility requirements for the jurisdictions where our services operate.

Once verified, you can deposit funds and access all kera game categories. Your account balance is shared across football sportsbook, live-dealer tables, slots, and esports — you do not need separate accounts or balances for different game types. We at kera store your account data securely and do not share it with third parties except as required by law.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. If you have questions about service availability in your region, contact our support team before opening an account.

Our kera deposit and withdrawal policy

When you deposit with kera, funds are transferred to your account balance immediately (for e-wallets and QRIS) or within a few minutes (for bank transfers). We at kera accept eight payment methods — e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and virtual accounts via local payment, online payment, e-wallet, and mobile banking. All deposits are non-refundable once processed; however, you retain the right to withdraw your balance at any time.

Withdrawal requests are processed back to your original deposit source. We at kera do not charge withdrawal fees. However, your bank or payment provider may apply their own fees for receiving funds. Withdrawals are subject to standard verification windows — we do not guarantee fixed processing times, but we aim to process requests within typical business hours. Large withdrawals may require additional verification before processing.

If you need to recover your account or change your payment method, contact our support team via email or live chat. Our support staff are available in English and can assist with account recovery, payment updates, and withdrawal issues. We at kera maintain multilingual help resources so all users can access support regardless of language preference.

Bonus terms and conditions on kera

We at kera may offer bonus credits or promotional incentives to new and existing users. All bonuses are subject to terms that we publish when the promotion runs. We do not offer fixed bonus amounts — promotional terms vary by region and time period. Any bonus we offer is credited to your account balance only after you meet specified conditions, such as completing account verification or making a deposit.

Bonus credits on kera typically carry wagering requirements — you must wager the bonus amount a certain number of times before you can withdraw it. We clearly display these requirements when you receive the bonus. If you do not meet wagering requirements within the specified timeframe, the bonus expires and is removed from your account. We do not extend expired bonuses or offer exceptions.

We at kera reserve the right to cancel, modify, or withdraw any promotional offer at any time without notice. If we detect fraud, account abuse, or violation of our terms, we may forfeit all bonuses and winnings associated with that account. Our fraud detection system monitors for unusual patterns — multiple accounts per user, collusion between users, or exploitation of promotional terms — and we enforce penalties consistently.

Game rules and market settlement on kera

Each game category on kera operates under its own set of rules. Football sportsbook markets settle according to official league and tournament results published by the relevant governing body. Liga 1 matches settle after the final whistle. Champions League matches settle after official UEFA confirmation. Piala Indonesia and Piala AFF settle according to official federation results.

Live-dealer games on kera settle in real time as the dealer completes each hand. Our dealers stream from our studios, and all outcomes are determined by standard game mechanics — poker hand rankings, card values, roulette wheel physics. We do not manipulate results, and all streams are monitored for integrity. Slot games on kera settle instantly when each spin resolves. Esports markets settle according to official tournament results and match records published by the esports governing body.

If a market is suspended, postponed, or cancelled, we at kera apply settlement rules published on the market page. Typically, if a match does not take place, related wagers are cancelled and stakes returned. If a match is abandoned mid-play, settlement depends on the specific market type and rules — we publish these details upfront so you know exactly how we handle edge cases.

Dispute resolution and jurisdiction on kera

If you are not satisfied with our support team's response, you may escalate your dispute to our complaints team. We at kera will investigate your complaint and provide written guidance. Our investigation may take several business days depending on complexity. We will notify you of the outcome via email.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. If your jurisdiction restricts or prohibits online gaming, you should not use kera. We at kera do not operate in jurisdictions where we cannot comply with local law.

By opening a kera account, you acknowledge that these terms and conditions are the governing agreement between you and our platform. You waive the right to join class-action lawsuits or seek damages through legal channels in most circumstances — disputes are resolved through our internal dispute resolution process. If you do not accept these terms, do not open a kera account.