kera Account & Payment FAQ

Opening a kera account takes three main steps. First, visit kera.bet or download our Android app, then click "Open account" and fill in your username, email, phone number, and password. We send you a verification link via email — click it to confirm. Second, log in and submit your identity documents: your national ID or passport, proof of address (utility bill or government document dated within the past three months), and a clear selfie holding your ID. Third, our verification team reviews your submission subject to standard review windows, typically completing within one business day. Once approved, your account status changes to active, and you can make your first deposit. We at kera require this verification to comply with anti-money-laundering standards and to protect your account.

During registration on kera, you provide your full name, email address, phone number (including country code), a username (unique, 3–20 characters), and a password (minimum 8 characters, uppercase and lowercase recommended). After registration, during account verification, you upload three documents: (1) a photo of your national ID or passport, (2) proof of current address such as a utility bill or government letter, and (3) a selfie of you holding your ID next to your face. We use this information to verify your identity, prevent fraud, and comply with local regulations. Your data is encrypted and stored securely. We do not share your personal information with third parties except as required by law.

Once your kera account is active, you can modify your account settings from your profile page. You can update your password, email address, and phone number at any time. If you wish to temporarily halt your account activity, contact our support team via email or live chat — we can place your account on temporary pause for a period you specify. Please note that we do not offer permanent account controls or betting limits directly through the platform; if you wish to discuss these options, our support team can guide you. Our services are available only where local law permits, and you remain responsible for verifying legal eligibility in your jurisdiction.

To deposit via local payment, online payment, or e-wallet on kera, log into your account and select "Deposit." Choose mobile banking, local payment, or online payment from the payment methods list. Enter your desired deposit amount and confirm. You will be redirected to the payment provider's interface — log in with your e-wallet, mobile banking, or local payment credentials and authorize the transaction. Once authorized, the funds transfer to your kera balance subject to standard processing. Most e-wallet transfers clear within minutes. You can then use your balance to access sportsbook markets (Liga 1, Piala Indonesia, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Keep your payment account details private and never share your login credentials with anyone.

We at kera do not charge fees on deposits or withdrawals. However, your e-wallet provider or bank may apply their own fees — check with online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet directly if you have questions about their terms. The amount you see on kera's deposit page is what will be added to your balance, minus any third-party charges applied at the source. When you request a withdrawal, we process it back to your original deposit method without charging you. Your bank or e-wallet may apply standard transfer fees. Always confirm the total cost before confirming a transaction.

kera offers four main game categories. (1) Sportsbook — football markets covering Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other tournaments, plus esports markets (Mobile Legends, Free Fire, PUBG Mobile) and other sports. (2) Live-dealer tables — live blackjack, roulette, baccarat, Dragon Tiger, and other games with real dealers in multi-camera studios. (3) Slot games — Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and hundreds of other machine games. (4) Esports — live matches and predictions for popular mobile and PC titles. Your kera account balance covers all categories — you do not need separate wallets. Switch between categories freely and your balance follows you.

We at kera periodically offer cashback incentives to active users. The specific terms, eligible games, and qualifying thresholds vary by promotion. To learn about current offers, log into your kera account and check the Promotions or Offers section — all active promotions appear there with full details. Terms typically specify a minimum activity threshold (e.g., total balance wagered or specific game categories) that must be met to qualify. Once you meet the threshold, cashback is credited to your account automatically or on a specified date. Cashback credits remain part of your standard account balance and can be used for deposits, games, or withdrawals like any other funds. Always read the promotion terms carefully before participating.

To contact our support team at kera, log into your account and click "Help" or "Support" — this opens our live chat interface. Our team operates in English and can answer questions about account setup, payments, game access, and account security. For non-urgent inquiries, you can also email our support address listed on the [[faq/|FAQ page]] or [[legal/|Legal Notice]] page. When you contact us, have your username and account email ready. Provide clear details about your issue — for example, "I cannot log in" or "My withdrawal has not arrived." Response times vary depending on inquiry volume, but we aim to respond within one business day. For urgent security issues (suspected unauthorized access or compromised password), contact support immediately.