kera Casino & Sportsbook Data Care

This page describes what we collect when you use kera and how we keep that data protected. We at kera take data security seriously — your account information, payment details, and activity history are encrypted and stored securely. We do not sell your data to third parties, and we only share information with processors who help us operate our platform (payment providers, hosting services, support systems).

Our privacy approach reflects our commitment to transparency. When you register with kera, you provide an email, phone number, and identity documents (national ID or passport, proof of address, selfie). We use this information to verify your account and comply with anti-money-laundering regulations. Your payment method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer to mobile banking, local payment, online payment, or e-wallet — is processed through encrypted channels and never stored in plain text on our servers.

This document explains our data collection practices, how we use your information, your rights, and how to contact us with privacy questions.

What data we collect on kera

We at kera collect several categories of information. Account data includes your email address, phone number, password hash, and username. Identity data includes your full name, date of birth, national ID number or passport number, and proof of address (utility bill or government document). We collect this information during account registration and verification.

Payment data includes your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details). We do not store full credit card numbers or bank account numbers on our servers — payment processors handle sensitive card data directly. We store only a reference token that links your account to your payment method.

Activity data includes your login history, game activity (which games you play, bet amounts, outcomes), sportsbook wagers (which markets you access, bet amounts, settlement results), and support interactions (emails, chat transcripts). We collect this data to operate our platform, detect fraud, and improve our service. We also collect technical data — your IP address, browser type, device type, and approximate location (country or region level, not precise GPS).

How we use your data on kera

We at kera use your account and identity data to verify your eligibility, comply with anti-money-laundering regulations, and prevent fraud. We cross-reference your identity documents against government databases and fraud-detection services to confirm you are who you claim to be. This process is mandatory for all kera users and typically takes one business day.

We use your payment data to process deposits and withdrawals. When you request a withdrawal, we verify that your destination payment method matches your original deposit source. This verification prevents unauthorized transfers and protects your account.

We use your activity data to detect fraud, monitor for account abuse, and settle wagers. Our fraud-detection system flags unusual patterns — multiple accounts per user, collusion between users, exploitation of promotional terms — and we investigate flagged accounts. We also use activity data to improve our platform — we analyze which games are popular, which payment methods are most used, and which support issues are most common.

Third-party processors and data sharing on kera

We at kera work with third-party processors to operate our platform. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank partners) receive your payment method and transaction details to process deposits and withdrawals. These processors are bound by their own privacy policies and data-protection agreements.

Our hosting provider stores our servers and databases. Our hosting provider may be located outside Indonesia — our servers may sit in Singapore, Australia, or other regions. Your data is encrypted before transmission to our hosting provider, so they cannot read your account information or payment details.

Our support system (email and live chat) stores your support interactions. Our support staff can access your account information to assist with account recovery, payment issues, or game inquiries. Our support team operates in English and is bound by confidentiality agreements.

Cookies and tracking on kera

We at kera use cookies to maintain your login session and remember your preferences. Session cookies expire when you close your browser. Preference cookies (e.g., your preferred language or game category) persist for up to one year. We do not use cookies to track you across other websites.

Our analytics system uses a privacy-focused approach — we track page views and user flows without storing personally identifiable information. We do not use Google Analytics or other third-party tracking services that build cross-site profiles. Our analytics data is stored on our own servers and is not shared with external analytics providers.

Your rights and data retention on kera

We at kera respect your rights to access, correct, and delete your data. You can request a copy of all data we hold about you by contacting our support team via email or live chat. We will provide your data in a portable format within a reasonable timeframe. You can also request that we correct inaccurate information — for example, if your address is outdated, we can update it.

You can request deletion of your account and associated data. We will delete your account information, activity history, and payment records. However, we may retain anonymized data for analytics purposes, and we may retain records required by law (e.g., anti-money-laundering records) for the period mandated by regulation.

We retain your data for as long as your account is active. After you close your account, we retain your data for seven years to comply with anti-money-laundering regulations and to investigate disputes. After seven years, we delete your data unless we are required by law to retain it longer. If you have questions about data retention, contact our support team.

Jurisdiction and data transfers on kera

We at kera operate globally, and your data may be transferred to countries outside Indonesia. Our hosting provider may store your data in Singapore, Australia, or other regions. We ensure that all data transfers comply with data-protection standards — we use encryption, contractual safeguards, and privacy-focused hosting providers to protect your information during transfer and storage.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If your jurisdiction has specific data-protection requirements, you should review those requirements before opening a kera account. Our support team can clarify how our data practices align with your local regulations.

Contact us about privacy on kera

If you have questions about our privacy practices, want to request access to your data, or want to report a data breach, contact our support team. We at kera maintain email and live chat support channels. Our support staff are available in English and can assist with privacy inquiries.

We review and update this privacy policy periodically. If we make material changes to our data practices, we will notify you via email. Your continued use of kera after such notification constitutes acceptance of the updated policy.